Frequently Asked Question
I have a problem with my Soliloquy app. How can I get support?
Last Updated 5 years ago
Sometimes your Soliloquy app may crash due to a bug, a failed upgrade, or a variety of other reasons. If this crashing is consistent, try the following before contacting support:
- Restart your device - Hold the power/sleep button until the Slide to Power Off message appears to turn your device off. Wait 30 seconds and power it back on using the same button.
- Perform a hard reboot of your device - To perform a hard reboot of your device, hold down the Home button and power/sleep button at the same time until the device starts to reboot or about 10 seconds (ignore the Slide to Power Off message).